A service technician arriving at a customer home

Service Ignition Platform

See what happens in every home. Fix it the same day.

Your technicians are in homes right now. Some are selling, some are hesitating, some are walking away from jobs that should have closed. The platform shows you which, coaches them through it, and recovers what slipped.

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2 minutesto read your morning

Every callcoached on ODSS

About 10 minutesto set up a new shop

The problem

You cannot fix what you cannot see.

Average ticket is whatever it is, not because the calls are not there, but because the process breaks down inside the home. Estimates go out and die. The month goes soft before anyone notices.

Visibility

Revenue, average ticket and calls run, against goal, trade by trade, before the morning huddle.

Coaching

Hesitation coaching and a post-call debrief in every technician's pocket.

Recovery

Every unsold estimate logged and aged, with the reason it did not close in the tech's own words.

See it work

Four minutes at the owner's desk.

Short clips from the live demo of a four-tech HVAC and plumbing shop. Ember, our guide, walks you through each stop.

**Your morning, in two minutes**Yesterday and month-to-date against goal, misses first, and the one thing to say at the huddle.

**Follow up while it is hot**Open estimates by age, Hot, Warm and Cold, biggest first, with why each one did not close.

**Coach the right thing**Each tech's one focus: the ODSS step that breaks first, and how to lead that person so it lands.

**Live in a day**Pick your trades, add your techs, set your month. Your first Morning Huddle arrives the next morning.

In the field

Coaching where the call happens.

The ODSS Field Tool lives on the technician's phone: hesitation coaching in the moment, a quick debrief after every call, and a manager view of every call by tech. The Practice Simulator lets techs rehearse the hard conversation before they walk in.

Startup, Discovery, Solutions, Comfort Pathway, Comfort Commitment
Premium, Standard and Economy options on every call
Every debrief feeds the owner's dashboard

The modules

One system, running every day.

Each module connects to your field data, so you do not have to stitch tools together.

Field

ODSS Field Tool

Real-time hesitation coaching and post-call debrief for technicians.

Training

Practice Simulator

AI role-play on real customer objections before the call.

Team

Tech Wiring Profile

Maps each technician's communication style so coaching lands.

Command

Operator Portal

Live dashboard, Morning Huddle, estimate recovery and an AI assistant.

Revenue

Price Book Manager

A versioned price book with an audit trail of every change.

Planning

Revenue Builder & Break Even

Plan the year by trade and month, and know the number that covers your costs.

How it runs

Built to run without you chasing it.

1
Day 1
Connect your field software
Housecall Pro today, with more platforms rolling out. Jobs, estimates and technician data flow in with no exports.
2
Every morning
A live dashboard
Yesterday's revenue, average ticket and calls, and what today needs to hit the goal.
3
Every call
Coaching in the field
The ODSS field tool in each technician's pocket, with a debrief that keeps the process honest.
4
Every day
An automatic recovery queue
No opportunity dies quietly without a follow-up.

See your own numbers first.

Find out what your business is worth today, and walk the full demo tour, with no pitch attached.

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Start a conversation

Want to see it on your numbers?

Tell us what you run today and what you want to see. An operator will respond personally.

Confidential from the first message
A reply from an operator, not a sales team
No obligation, no pressure