Service Ignition / Operational Partnership
Operational Management Partnership
A hands-on growth partner, alongside your team.
You keep the company and the relationships. We work the numbers, the cadence and the accountability with your people, week after week, until the business runs without you carrying it.
The problem
Growth amplifies what is already there.
Turning up marketing before the process works in the field just brings more customers into a broken experience. Averages stay flat, good technicians burn out, and the owner becomes the bottleneck for every decision.
The fix is not another report. It is a rhythm, run every day, by people who know what the numbers mean, until it becomes how the company works.
What we install
The operating system of a service company.
The daily huddle
Ten minutes, every morning. Yesterday against goal, today's targets named out loud, and one practice rep of the hard conversation.
Weekly KPIs
Booking rate, close rate, average ticket and revenue against threshold, reviewed every week by the people who own them.
Offensive dispatch
Dispatch tied to the day's revenue target: four to five quality calls per technician, not just clearing the board.
Pricing and options
A managed price book and Premium, Standard and Economy options on every call.
Estimate follow-up
Every unsold estimate worked within 24 to 48 hours, as a customer experience call, not a sales call.
Technician development
Forecasting worksheets, coaching by ODSS stage, and leaders who run the shop without you.
The method
ODSS: the Over Delivering Service System.
A service system that produces revenue as a byproduct, not a sales script. Every call runs the full sequence, because partial sequences create inconsistency.
Startup
Set expectations at the door, so the customer knows what a complete visit looks like.
Discovery
Read the whole system, not just the broken part, and show the customer what you find.
Solutions
Three paths forward, Premium, Standard and Economy, so the customer decides.
Comfort Pathway
Build the value, never defend the price. Slow down and answer every question.
Comfort Commitment
The close that does not feel like one, through to a completed invoice.
You do not need perfect conditions. You need one person executing the right system.
Mark Ryan
One technician running ODSS in December, through warm weather and two holiday weeks, at a company in turnaround, produced $24,000 in a month: 40% of that company's best month ever.
The rhythm
Daily, weekly, monthly.
Accountability that runs on a schedule, not on the owner's memory.
10-minute huddle
- Yesterday against goal, trade by trade
- Each technician names today's target out loud
- One rep of the hard conversation
- Dispatch set for four to five quality calls per tech
KPI review
- Booking rate, close rate, average ticket
- Revenue against the threshold
- Unsold estimates worked inside 24 to 48 hours
- One coaching focus per technician
Owner review
- What moved, what did not, and why
- Pricing and price book changes
- Hiring, roles and leadership development
- Next month's goal, set together
Who it fits
Owners who want to keep the company.
You want more
Visibility, stronger technicians, and a business that does not need you for every decision.
You have plateaued
Revenue is flat, margins are thin, or you are the bottleneck, and you want someone who has fixed it before.
You keep control
This is a working relationship. If a sale or partnership makes sense later, that door stays open.
Real numbers, not opinions.
The partnership runs on the same live data as the Service Ignition platform, so every conversation starts from facts.
Start a conversation
Tell us where growth is stuck.
Share a little about your company and what is holding it back. An operator will respond personally.
- Confidential from the first message
- A reply from an operator, not a sales team
- No obligation, no pressure